Rescheduling & Refunds

How cancellations and refunds work on Roadmark

In plain English

Give 24+ hours notice and there's no charge. Less notice may cost you. Your instructor sets the rules — when in doubt, message them.

Rescheduling

Either party can request to reschedule a lesson:

  • Your instructor proposes a new time — you can accept or decline
  • You can request a reschedule through your lesson details
  • More than 24 hours notice — no charge
  • Less than 24 hours notice — instructor's discretion

Cancellations

Cancellation policies vary by instructor, but generally:

  • More than 24 hours: Full refund (if paid)
  • Less than 24 hours: May be charged in full
  • No-show: Full charge applies

Always communicate with your instructor if you need to cancel.

Refunds

If you've paid and are eligible for a refund:

  • Cash payments: Arranged directly with instructor
  • Bank transfer: Refunded to your bank account

Contact support if you have issues with a refund.

Instructor Cancellations

If your instructor cancels:

  • You'll receive a full refund if you've paid
  • You'll be notified immediately
  • You can rebook for another time