Roadmark provides post-lesson insights for UK learner drivers and instructors, with AI summaries, GPS route replay, and driving skill tracking to help learners improve faster.

Reschedule Policy Page

How cancellations and refunds work on Roadmark

In plain English

Your lesson keeps the terms shown when you booked. Open Booking terms on the lesson for its notice periods and payment or credit rules.

Rescheduling

Either party can request to reschedule a lesson:

Your instructor proposes a new time — you can accept or decline
You can request a reschedule through your lesson details
Changes before the saved free-rescheduling deadline follow your booking's terms.
Late changes may need instructor approval. Existing payment or reserved credits follow the lesson.

Cancellations

Open Cancel on your lesson to review its saved terms and outcome before confirming:

Within the free-cancellation period: Any refund or credit restoration follows the saved terms.
Late cancellation: Your terms determine whether payment or credits are retained.
No-show: Check the applicable lesson rules for its payment or credit outcome.

Always communicate with your instructor if you need to cancel.

Refunds

If you've paid and are eligible for a refund:

Cash payments: Arranged directly with instructor
Bank transfer: Your instructor arranges any eligible refund directly.
Lesson credits: Eligible reserved credits are restored under the saved booking terms.

Contact support if you have issues with a refund.

Instructor Cancellations

If your instructor cancels:

Check your lesson for its refund or credit outcome under the saved terms.
A refund due or reported as sent is not confirmation that money has arrived.
You can choose another time, subject to availability.